{"id":883,"date":"2019-01-22T19:01:57","date_gmt":"2019-01-23T00:01:57","guid":{"rendered":"https:\/\/www.genealogiequebec.com\/blog\/?p=883\/"},"modified":"2026-09-25T12:52:25","modified_gmt":"2026-09-25T16:52:25","slug":"guide-dutilisation-de-genealogie-quebec","status":"publish","type":"post","link":"https:\/\/www.genealogiequebec.com\/blog\/2019\/01\/22\/guide-dutilisation-de-genealogie-quebec\/","title":{"rendered":"Guide d&rsquo;utilisation de G\u00e9n\u00e9alogie Qu\u00e9bec"},"content":{"rendered":"<p><a href=\"https:\/\/www.genealogiequebec.com\"><img decoding=\"async\" class=\"alignnone  wp-image-763\" src=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2018\/08\/GenealogieQuebecPNGmedium.png\" alt=\"\" width=\"499\" height=\"188\" srcset=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2018\/08\/GenealogieQuebecPNGmedium.png 799w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2018\/08\/GenealogieQuebecPNGmedium-300x113.png 300w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2018\/08\/GenealogieQuebecPNGmedium-768x289.png 768w\" sizes=\"(max-width: 499px) 100vw, 499px\" \/><\/a><\/p>\n<h2>Table des mati\u00e8res<\/h2>\n<ul style=\"list-style-type: square;\">\n<li><a href=\"#1\">S&rsquo;inscrire \u00e0 GenealogieQuebec.com<\/a><\/li>\n<li><a href=\"#2\">Gestion d&rsquo;abonnement<\/a><\/li>\n<li><a href=\"#4\">R\u00e9cup\u00e9rer mon mot de passe<\/a><\/li>\n<li><a href=\"#5\">D\u00e9buter mes recherches<\/a><\/li>\n<li><a href=\"#aide-expert\">Obtenir l\u2019aide d\u2019un expert<\/a><\/li>\n<li><a href=\"#6\">Autres liens utiles (Guides, tutoriels, FAQ)<\/a><\/li>\n<li><a href=\"#guides-collections\">Guides des collections<\/a><\/li>\n<\/ul>\n<p><a name=\"1\"><\/a><\/p>\n<h2 style=\"font-size: 1.875rem;\"><span style=\"font-size: 1.5rem;\">S&rsquo;inscrire \u00e0 GenealogieQuebec.com<\/span><\/h2>\n<p>Les outils et collections de G\u00e9n\u00e9alogie Qu\u00e9bec requi\u00e8rent un abonnement afin d&rsquo;\u00eatre consult\u00e9s. Afin de vous abonner, rendez-vous sur <a href=\"https:\/\/www.genealogiequebec.com\/fr\/abonnement\">la page d&rsquo;abonnement<\/a>, puis s\u00e9lectionnez l&rsquo;abonnement de votre choix.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5608\" src=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/Options-Abo-FR.png\" alt=\"\" width=\"1860\" height=\"738\" srcset=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/Options-Abo-FR.png 1860w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/Options-Abo-FR-300x119.png 300w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/Options-Abo-FR-1024x406.png 1024w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/Options-Abo-FR-768x305.png 768w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/Options-Abo-FR-1536x609.png 1536w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/p>\n<p>Une p\u00e9riode d&rsquo;essai gratuite de 7 jours est aussi disponible \u00e0 cette adresse.<\/p>\n<p>Apr\u00e8s avoir choisi votre abonnement, vous serez redirig\u00e9 vers le processus de cr\u00e9ation de compte, o\u00f9 vous devrez entrer votre adresse courriel ainsi qu\u2019un nom d\u2019utilisateur et un mot de passe de votre choix. Si vous avez d\u00e9j\u00e0 un compte sur le site, vous pourrez vous y connecter.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5612\" src=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/account-creation-FR-1.png\" alt=\"\" width=\"1855\" height=\"875\" srcset=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/account-creation-FR-1.png 1855w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/account-creation-FR-1-300x142.png 300w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/account-creation-FR-1-1024x483.png 1024w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/account-creation-FR-1-768x362.png 768w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/account-creation-FR-1-1536x725.png 1536w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/p>\n<p data-start=\"66\" data-end=\"244\">Une fois vos informations saisies et valid\u00e9es, votre compte sera cr\u00e9\u00e9. Vous serez ensuite invit\u00e9 \u00e0 choisir votre m\u00e9thode de paiement pour compl\u00e9ter l\u2019achat de votre abonnement.<\/p>\n<p data-start=\"246\" data-end=\"398\">Les options offertes sont : carte de cr\u00e9dit et PayPal. Le paiement s\u2019effectuera directement sur le site s\u00e9curis\u00e9 du fournisseur de paiement s\u00e9lectionn\u00e9.<\/p>\n<p>Votre abonnement sera activ\u00e9 suite \u00e0 la validation de votre paiement, ce qui devrait se faire instantan\u00e9ment.<\/p>\n<p>Veuillez noter que vous pouvez aussi vous abonner par carte de cr\u00e9dit au t\u00e9l\u00e9phone en nous appelant au\u00a0514-400-3961.<br \/>\n<a name=\"2\"><\/a><\/p>\n<h2 style=\"font-size: 1.875rem;\">G\u00e9rer mon abonnement<\/h2>\n<p>Vous pouvez g\u00e9rer votre abonnement \u00e0 G\u00e9n\u00e9alogie Qu\u00e9bec \u00e0 partir de votre <a href=\"https:\/\/www.genealogiequebec.com\/fr\/profil\">profil, <\/a>sous l&rsquo;onglet <em>Facturation et Abonnement<\/em>. Vous pourrez y mettre fin au renouvellement automatique, changer vos informations de paiement, ou changer de type d&rsquo;abonnement (de mensuel \u00e0 annuel).<\/p>\n<p>Vous pouvez aussi nous contacter \u00e0 l&rsquo;adresse <a href=\"mailto:contact@institutdrouin.com\">contact@institutdrouin.com<\/a> ou au 514-400-3961 afin d&rsquo;obtenir de l&rsquo;aide avec la gestion de votre abonnement.<br \/>\n<a name=\"4\"><\/a><\/p>\n<h2 style=\"font-size: 1.875rem;\">R\u00e9cup\u00e9rer mon mot de passe<\/h2>\n<p>Si vous avez oubli\u00e9 ou perdu votre mot de passe, vous pouvez le r\u00e9initialiser en entrant votre adresse courriel <a href=\"https:\/\/www.genealogiequebec.com\/fr\/demande-chgmt-mdp\">sur cette page<\/a>. Vous recevrez un courriel contenant un lien vous permettant de s\u00e9lectionner un nouveau mot de passe pour votre compte.<br \/>\n<a name=\"5\"><\/a><\/p>\n<h2 style=\"font-size: 1.875rem;\">D\u00e9buter mes recherches<\/h2>\n<p>Pour d\u00e9buter vos recherches sur G\u00e9n\u00e9alogie Qu\u00e9bec, rendez-vous sur le <a href=\"https:\/\/www.genealogiequebec.com\/fr\/recherche\">moteur de recherche<\/a>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5617\" src=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/moteur-recherche-FR.png\" alt=\"\" width=\"1326\" height=\"415\" srcset=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/moteur-recherche-FR.png 1326w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/moteur-recherche-FR-300x94.png 300w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/moteur-recherche-FR-1024x320.png 1024w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2019\/01\/moteur-recherche-FR-768x240.png 768w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/p>\n<p>Vous trouverez <a href=\"https:\/\/www.genealogiequebec.com\/blog\/2024\/09\/25\/guide-dutilisation-du-nouveau-moteur-de-recherche-de-genealogie-quebec\/\">\u00e0 cette adresse<\/a> un aper\u00e7u complet des fonctionnalit\u00e9s du moteur de recherche, accompagn\u00e9 de conseils pratiques pour en tirer le meilleur parti dans vos recherches g\u00e9n\u00e9alogiques.<\/p>\n<h2 id=\"aide-expert\" style=\"font-size: 1.875rem;\">Obtenir l\u2019aide d\u2019un expert<\/h2>\n<p>Besoin d\u2019aide pour d\u00e9chiffrer un acte, retrouver un document ou savoir comment poursuivre vos recherches? Le service <strong>Aide d\u2019un expert<\/strong> vous permet de poser une question pr\u00e9cise \u00e0 notre \u00e9quipe de g\u00e9n\u00e9alogie. Chaque abonnement payant \u00e0 G\u00e9n\u00e9alogie Qu\u00e9bec comprend un billet par mois, et des billets suppl\u00e9mentaires sont disponibles \u00e0 l\u2019achat.<\/p>\n<h3>Soumettre une demande<\/h3>\n<p>Rendez-vous sur la <a href=\"https:\/\/www.genealogiequebec.com\/fr\/landing-ask-expert\">page Aide d\u2019un expert<\/a> pour acc\u00e9der au service.<\/p>\n<ol>\n<li>S\u00e9lectionnez le type de demande et donnez-lui un titre descriptif.<\/li>\n<li>Formulez une seule question pr\u00e9cise, en indiquant les noms, dates, lieux et recherches d\u00e9j\u00e0 effectu\u00e9es qui pourraient aider l\u2019expert.<\/li>\n<li>Ajoutez au besoin un lien vers une page ou un document, ainsi qu\u2019une pi\u00e8ce jointe lisible.<\/li>\n<li>Confirmez que votre demande porte sur une seule question ou un seul document, puis envoyez-la.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2026\/09\/Aide-dun-expert-\u2013-formulaire-de-demande.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6720\" src=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2026\/09\/Aide-dun-expert-\u2013-formulaire-de-demande.png\" alt=\"Formulaire Aide d\u2019un expert : type de demande, titre et question.\" width=\"958\" height=\"671\" style=\"max-width: 100%; height: auto;\" srcset=\"https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2026\/09\/Aide-dun-expert-\u2013-formulaire-de-demande.png 958w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2026\/09\/Aide-dun-expert-\u2013-formulaire-de-demande-300x210.png 300w, https:\/\/www.genealogiequebec.com\/blog\/wp-content\/uploads\/2026\/09\/Aide-dun-expert-\u2013-formulaire-de-demande-768x538.png 768w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/p>\n<h3>Consulter la r\u00e9ponse et faire un suivi<\/h3>\n<p>Vous recevrez un courriel lorsqu\u2019un expert vous aura r\u00e9pondu. Rendez-vous dans <a href=\"https:\/\/www.genealogiequebec.com\/fr\/my-tickets\">Mes billets<\/a> pour consulter sa r\u00e9ponse.<\/p>\n<p>Vous pouvez ensuite r\u00e9pondre une fois pour demander des pr\u00e9cisions ou fournir des renseignements compl\u00e9mentaires sur la m\u00eame demande, sans utiliser un autre billet. Apr\u00e8s la derni\u00e8re r\u00e9ponse de l\u2019expert, le billet se ferme automatiquement.<\/p>\n<h3>Consulter vos billets disponibles<\/h3>\n<p>La page <strong>Mes billets<\/strong> affiche votre solde de billets ainsi que le temps restant avant le renouvellement de votre billet mensuel inclus. Celui-ci ne s\u2019accumule pas et est utilis\u00e9 en priorit\u00e9, avant les billets achet\u00e9s.<\/p>\n<p>Pour en savoir plus sur les demandes accept\u00e9es et les modalit\u00e9s du service, consultez la <a href=\"https:\/\/www.genealogiequebec.com\/fr\/landing-ask-expert\">foire aux questions d\u2019Aide d\u2019un expert<\/a>.<\/p>\n<p><a name=\"6\"><\/a><\/p>\n<h2 style=\"font-size: 1.875rem;\">Autres liens utiles<\/h2>\n<p><strong>Guides<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2025\/08\/12\/guide-de-demarrage-rapide-2\/\"><span style=\"font-weight: 400;\">Guide de d\u00e9marrage rapide<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2024\/09\/25\/guide-dutilisation-du-nouveau-moteur-de-recherche-de-genealogie-quebec\/\"><span style=\"font-weight: 400;\">Guide d&rsquo;utilisation du moteur de recherche<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2025\/07\/11\/guide-de-genealogie-introduction-genealogie-quebecoise\/\"><span style=\"font-weight: 400;\">Guide de g\u00e9n\u00e9alogie qu\u00e9b\u00e9coise<\/span><\/a><\/li>\n<\/ul>\n<p><b>Information<\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2024\/11\/13\/contenu-du-moteur-de-recherche\/\"><span style=\"font-weight: 400;\">Contenu du site<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2018\/03\/09\/genealogie-quebec-et-prdh-igd-les-similarites-les-differences-et-lavantage-detre-abonne-aux-deux\/\"><span style=\"font-weight: 400;\">G\u00e9n\u00e9alogie Qu\u00e9bec et PRDH : Les similarit\u00e9s et les diff\u00e9rences<\/span><\/a><\/li>\n<\/ul>\n<p><b>Divers<\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2021\/05\/18\/faire-un-don-de-document-a-linstitut-drouin\/\"><span style=\"font-weight: 400;\">Don d\u2019archives<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.genealogiequebec.com\/fr\/contact\"><span style=\"font-weight: 400;\">Nous contacter<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"guides-collections\" style=\"font-size: 1.875rem;\">Guides des collections<\/h2>\n<ul>\n<li id=\"19\"><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2017\/10\/01\/les-registres-du-fonds-drouin\/\">Utiliser les Registres du Fonds Drouin<\/a><\/li>\n<li id=\"20\"><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2017\/11\/30\/collections-diverses-de-linstitut-drouin\/\">Utiliser les Collections Diverses de l&rsquo;Institut Drouin<\/a><\/li>\n<li id=\"21\"><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2019\/07\/30\/fiches-bms-baptemes-mariages-sepultures\/\">Utiliser les Fiches BMS<\/a><\/li>\n<li id=\"23\"><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2018\/01\/24\/annuaires\/\">Utiliser l&rsquo;outil Annuaires<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Table des mati\u00e8res S&rsquo;inscrire \u00e0 GenealogieQuebec.com Gestion d&rsquo;abonnement R\u00e9cup\u00e9rer mon mot de passe D\u00e9buter mes recherches Obtenir l\u2019aide d\u2019un expert Autres liens utiles (Guides, tutoriels, FAQ) Guides des collections S&rsquo;inscrire \u00e0 GenealogieQuebec.com Les outils et collections de G\u00e9n\u00e9alogie Qu\u00e9bec requi\u00e8rent un abonnement afin d&rsquo;\u00eatre consult\u00e9s. Afin de vous abonner, rendez-vous sur la page d&rsquo;abonnement, puis &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.genealogiequebec.com\/blog\/2019\/01\/22\/guide-dutilisation-de-genealogie-quebec\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;Guide d&rsquo;utilisation de G\u00e9n\u00e9alogie Qu\u00e9bec&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-883","post","type-post","status-publish","format-standard","hentry","category-aide"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Guide d&#039;utilisation de G\u00e9n\u00e9alogie Qu\u00e9bec - G\u00e9n\u00e9alogie et histoire du Qu\u00e9bec<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.genealogiequebec.com\/blog\/2019\/01\/22\/guide-dutilisation-de-genealogie-quebec\/\" \/>\r\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Guide d&#039;utilisation de G\u00e9n\u00e9alogie Qu\u00e9bec - G\u00e9n\u00e9alogie et histoire du Qu\u00e9bec\" \/>\r\n<meta property=\"og:description\" content=\"Table des mati\u00e8res S&rsquo;inscrire \u00e0 GenealogieQuebec.com Gestion d&rsquo;abonnement R\u00e9cup\u00e9rer mon mot de passe D\u00e9buter mes recherches Obtenir l\u2019aide d\u2019un expert Autres liens utiles (Guides, tutoriels, FAQ) Guides des collections S&rsquo;inscrire \u00e0 GenealogieQuebec.com Les outils et collections de G\u00e9n\u00e9alogie Qu\u00e9bec requi\u00e8rent un abonnement afin d&rsquo;\u00eatre consult\u00e9s. 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