Need help with your genealogy research?

Move your research forward with access to more than 100 million historical records and help from our team of experts.

Subscribe and get help from our experts

One question included per month with any paid subscription. Additional tickets available for purchase.

How Expert Help works

1

Submit your question

Describe your question and what you need help with.

2

Add useful context

Add relevant information and attach documents if needed.

3

Get expert help

A genealogy expert will answer you with clarity and expertise.

Examples of expert help

Reading a document

Document
translation

Understanding
a record

Finding a specific
record

Identifying
a person

Research strategy
advice

Choosing the right tool
or collection

Guiding your
DNA research

With a Genealogy Quebec subscription, you also get:

Access to more than
100 million documents
and images

The largest Quebec
and French-Canadian
genealogy platform

A state-of-the-art
search engine

Exclusive specialized
collections

Subscribe to Genealogy Quebec

Frequently asked questions

Can I use Expert Help during the free trial?
Yes. The free trial does not include any tickets, but you can purchase additional tickets and submit a request immediately. Your first included ticket will be added when your paid subscription begins.
How many questions can I submit?
Your paid subscription includes 1 Expert Help ticket per month. This ticket does not roll over: if it is not used before its monthly renewal, it is lost. You can also purchase additional tickets and have up to 3 questions open at a time.
Can I purchase additional tickets?
Yes. Paid subscribers can purchase additional tickets individually or in packs of 3 or 5. An account can have a maximum of 5 paid tickets available at a time.
Can the experts do all my research for me?
Expert Help is designed to answer targeted questions, help you understand a record, guide your research, or choose the right tools. Each ticket must be used for a single specific question. The service does not replace a complete genealogy research mandate.
How will I receive the answer?
Your answer will be available in the My Tickets section of your account. You will also receive an email when an expert has replied.
What happens if the expert cannot provide a useful answer?
An answer is guaranteed. If our experts cannot provide a useful answer to your request, the ticket used will be credited back to your account.
Who are the experts?
Our team brings together genealogy enthusiasts and professional genealogists who have been helping people trace their family history, understand their discoveries, and guide their research for over ten years.
In which languages can I submit a request?
You can submit your request and communicate with our experts in English or French.
Can I reply to the expert to ask for clarification?
Yes. After the expert’s first response, you can reply once to ask for clarification or provide additional information about your request, without using another ticket. The expert will respond one final time, and the ticket will then close automatically. Any new question requires a new ticket.
Can I use my purchased tickets after my subscription ends?
Yes. Purchased tickets remain usable after your subscription ends and are guaranteed to remain valid for at least 24 months from the date of purchase. However, an active subscription is required to purchase more tickets.
When will I receive my next included ticket?
Your included ticket renews each month during your paid subscription. The time remaining until your next renewal is displayed in the My Tickets section. Included tickets do not accumulate and are always used before purchased tickets.

Ready to break through?

Join Genealogy Quebec and give your research new momentum with more than 100 million historical records and images, along with guidance from our team of genealogy experts.

Subscribe to Genealogy Quebec